:root{--navy:#12283d;--navy2:#203c52;--gold:#bb914b;--paper:#f4f5f7;--line:#e0e5eb;--ink:#192c40;--muted:#617080;--green:#237767;--red:#a33939;--white:#fff;font-family:Arial,Helvetica,sans-serif;color:var(--ink);background:var(--paper);font-size:14px}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button{cursor:pointer;border:0;border-radius:7px;padding:10px 14px;background:#e9edf2;color:var(--ink);font-weight:600}button:disabled{opacity:.45;cursor:not-allowed}button:hover:not(:disabled){filter:brightness(.96)}button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid #b48b4266;outline-offset:2px}input,select,textarea{width:100%;border:1px solid #cfd7df;border-radius:7px;background:white;color:var(--ink);padding:10px 11px}textarea{resize:vertical;min-height:60px}label{display:block;font-size:12px;font-weight:600;margin-bottom:13px}label input,label textarea,label select{margin-top:6px}h1,h2,h3,p{margin-top:0}h1{font-size:28px;letter-spacing:-.7px;margin-bottom:0}h2{font-size:21px}h3{font-size:15px}p{color:var(--muted);line-height:1.6}small{color:var(--muted);line-height:1.5}code{font-size:11px;overflow-wrap:anywhere}[hidden]{display:none!important}.live-banner{padding:7px 16px;text-align:center;background:#eee5d4;color:#6a532e;font-size:11px;font-weight:700;letter-spacing:.5px}.eyebrow{font-size:10px;color:var(--muted);font-weight:700;letter-spacing:1.6px;display:block;margin-bottom:9px}.login-layout{min-height:calc(100vh - 27px);display:grid;grid-template-columns:1.1fr 1fr}.intro{padding:15vh 8vw;background:var(--navy);color:white;display:flex;flex-direction:column;justify-content:center}.intro .eyebrow{color:#cab17f}.intro h1{font:52px/1.15 Georgia,serif;letter-spacing:-1px;margin:20px 0 30px}.intro p{max-width:420px;color:#b9c8d5;font-size:16px}.intro-note{margin-top:60px;font-size:12px;color:#b9c8d5}.status-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--green);margin-right:8px}.intro .status-dot{background:#90bcaa}.login-card{background:white;width:min(390px,85%);padding:34px;align-self:center;justify-self:center;border:1px solid var(--line);border-radius:12px;box-shadow:0 10px 40px #12283d08}.login-card button{width:100%;margin:5px 0 16px}.primary{background:var(--navy);color:white}.quiet{background:transparent;border:1px solid var(--line);font-size:12px}.danger{color:var(--red);background:#f7e9e9}.topbar{background:white;border-bottom:1px solid var(--line);height:74px;display:flex;align-items:center;justify-content:space-between;padding:0 30px;gap:20px}.brand{font-family:Georgia,serif;letter-spacing:3px;font-size:25px;color:var(--navy);font-weight:bold;display:flex;align-items:center;gap:20px}.brand span{font-family:Arial,sans-serif;font-size:12px;letter-spacing:0;font-weight:normal;color:var(--muted);padding-left:20px;border-left:1px solid var(--line)}nav{display:flex;gap:5px;align-self:stretch}.nav{background:none;border-radius:0;font-size:12px;color:var(--muted);border-bottom:3px solid transparent}.nav.active{border-color:var(--gold);color:var(--navy)}.userbar{display:flex;gap:12px;align-items:center;font-size:12px}.page{padding:25px 30px 30px}.page-heading{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px;gap:15px}.channel{display:flex;align-items:center;font-size:12px;color:var(--muted);gap:6px}.channel button{margin-left:12px}.workspace{display:grid;grid-template-columns:270px minmax(330px,1fr) 315px;border:1px solid var(--line);border-radius:10px;background:white;height:calc(100vh - 218px);min-height:560px;overflow:hidden}.inbox-list{border-right:1px solid var(--line);overflow:auto}.list-controls{padding:16px}.filter-row{display:flex;gap:5px;margin-top:8px}.filter-row select{font-size:11px;padding:8px 4px;min-width:0}.list-label{font-size:10px;font-weight:bold;letter-spacing:1px;color:var(--muted);padding:3px 17px 12px;display:flex;justify-content:space-between}.contact-row{width:100%;border-radius:0;background:white;display:flex;gap:10px;align-items:flex-start;text-align:left;padding:16px;border-top:1px solid #edf0f4;font-weight:normal;border-left:3px solid transparent}.contact-row.selected{background:#eef3f8;border-left-color:var(--gold)}.avatar{width:34px;height:34px;flex:none;border-radius:50%;background:#e9edf2;color:#46617a;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:bold}.row-main{min-width:0;flex:1}.row-top{display:flex;justify-content:space-between;gap:5px}.row-name{font-size:12px;font-weight:bold;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.row-sub{font-size:11px;color:var(--muted);margin-top:5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.row-pills{display:flex;gap:5px;flex-wrap:wrap;margin-top:9px}.pill{display:inline-flex;border-radius:5px;padding:4px 6px;font-size:10px;font-weight:600;background:#ecf0f4;color:#536575;line-height:1.3;white-space:normal}.pill.human{background:#e1f0eb;color:#286956}.pill.pending{background:#faf0d9;color:#876328}.pill.urgent{background:#f8e7e7;color:#a24040}.conversation-pane{display:flex;flex-direction:column;min-width:0;overflow:hidden}.chat-header{padding:19px 22px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:10px}.chat-header h2{font-size:17px;margin-bottom:5px}.chat-header small{font-size:11px}.chat-actions{padding:10px 20px;display:flex;gap:6px;border-bottom:1px solid var(--line);align-items:center;flex-wrap:wrap}.chat-actions button{font-size:11px;padding:8px 10px}.mode-explanation{font-size:11px;background:#f1f5f8;color:#61758a;padding:10px 20px;line-height:1.5}.messages{padding:20px;flex:1;overflow:auto;background:#f9fafb}.bubble{max-width:85%;margin:0 0 14px;padding:12px 14px;border-radius:9px;background:white;border:1px solid var(--line);font-size:13px;line-height:1.6;white-space:pre-wrap;overflow-wrap:anywhere}.bubble.outbound{margin-left:auto;background:#eaf0f5;border-color:#dde6ee}.bubble.note{background:#fff7e7;border-color:#f0e2be}.bubble-meta{font-size:10px;color:#6b7989;margin-top:8px;white-space:normal}.composer{padding:15px 20px;border-top:1px solid var(--line)}.composer textarea{height:74px}.composer-footer{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-top:8px}.composer-footer small{font-size:10px;max-width:62%}.composer button{font-size:12px}.profile-pane{padding:19px;border-left:1px solid var(--line);overflow:auto;background:#fcfcfd}.profile-heading{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}.profile-heading h3{margin:0}.profile-pane label{font-size:10px}.profile-pane input,.profile-pane select,.profile-pane textarea{font-size:12px;padding:8px}.profile-pane .section{border-top:1px solid var(--line);padding-top:18px;margin-top:20px}.profile-pane .section h3{font-size:12px}.profile-pane .button-row{display:flex;gap:7px}.profile-pane button{font-size:11px}.full{width:100%}.event-list{font-size:11px;color:var(--muted);padding-left:13px;border-left:2px solid var(--line)}.event-item{margin-bottom:12px;line-height:1.6;overflow-wrap:anywhere}.event-item strong{color:var(--ink)}.error{color:var(--red);font-size:12px}.toast{position:fixed;right:20px;top:112px;z-index:10;background:var(--navy);color:white;max-width:450px;padding:14px 20px;border-radius:8px;box-shadow:0 5px 25px #0002;font-size:13px}.toast.bad{background:#873b3b}.empty-state{margin:auto;text-align:center;padding:40px;max-width:380px}.empty-state h2{font-size:20px}.empty-state p{font-size:13px}.empty-state.compact{padding:20px}.empty-symbol{font-size:40px;color:var(--gold);display:block;margin-bottom:20px}.notice{padding:14px 17px;border:1px solid #e6dac1;background:#faf7ee;border-radius:8px;color:#79623f;font-size:12px}.metrics-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin:25px 0}.metric{background:white;border:1px solid var(--line);border-radius:10px;padding:22px}.metric .value{font-size:30px;font-family:Georgia,serif;margin:12px 0}.metric .label{font-size:12px;color:var(--muted)}.metric small{font-size:10px}.metric-details{display:grid;grid-template-columns:repeat(2,1fr);gap:16px}.panel{padding:25px;background:white;border:1px solid var(--line);border-radius:10px}.panel h2{font-size:18px}.breakdown-row{display:flex;justify-content:space-between;gap:20px;border-bottom:1px solid var(--line);padding:11px 0;font-size:12px}.lab-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px;max-width:1050px}.steps{padding-left:23px;color:var(--muted);line-height:1.7}.steps li{padding:0 0 15px 8px}.lab-grid p{font-size:13px}#simResult{padding-top:15px;font-size:12px;line-height:1.6}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}details summary{cursor:pointer;font-size:12px;font-weight:bold;color:var(--navy);margin-bottom:14px}details{margin-bottom:10px}.inline-hint{font-size:10px;color:var(--muted);line-height:1.5;margin-bottom:13px}.metric pre{white-space:pre-wrap;overflow-wrap:anywhere}
@media(min-width:1600px){.workspace{grid-template-columns:310px minmax(400px,1fr) 350px}.page{max-width:1750px;margin:auto}.bubble{max-width:72%}}
@media(max-width:1150px){.workspace{grid-template-columns:230px minmax(280px,1fr) 265px}.page{padding:20px 16px}.topbar{padding:0 16px}.brand span{display:none}.chat-header{padding:16px}.profile-pane{padding:14px}.userbar{font-size:10px}.metrics-grid{grid-template-columns:repeat(3,1fr)}}
@media(max-width:850px){.workspace{height:auto;min-height:0;grid-template-columns:230px 1fr}.inbox-list{grid-row:span 2;max-height:1100px}.conversation-pane{height:650px}.profile-pane{border-left:0;border-top:1px solid var(--line)}.profile-pane form{display:grid;grid-template-columns:1fr 1fr;gap:0 14px}.profile-pane .section{margin-top:13px}.channel{display:none}.topbar{height:auto;min-height:70px;flex-wrap:wrap;padding:12px 16px}.topbar nav{order:3;width:100%;height:38px}.userbar{margin-left:auto}.page-heading h1{font-size:25px}.metrics-grid{grid-template-columns:repeat(2,1fr)}.lab-grid{grid-template-columns:1fr}.login-layout{grid-template-columns:1fr}.intro{padding:40px}.intro h1{font-size:40px;margin:10px 0 20px}.intro-note{margin-top:20px}.login-card{margin:35px 0}}
@media(max-width:560px){.live-banner{font-size:9px}.workspace{display:block}.inbox-list{max-height:280px;border-right:0;border-bottom:1px solid var(--line)}.list-controls{padding:12px}.conversation-list{display:block;min-width:0}.contact-row{min-width:0}.conversation-pane{height:610px}.profile-pane{padding:20px}.page{padding:18px 10px}.page-heading{margin-bottom:18px}.topbar nav{justify-content:space-between}.nav{font-size:11px;padding:8px}.metrics-grid{gap:10px}.metric{padding:16px}.metric .value{font-size:26px}.metric-details{grid-template-columns:1fr}.chat-header{padding:15px}.messages{padding:14px}.chat-actions{padding:10px}.composer{padding:12px}.bubble{max-width:93%}.toast{top:142px;left:15px;right:15px}.brand{font-size:22px}.intro{padding:30px}.intro p{font-size:14px}.login-card{padding:25px}.userbar span{max-width:110px}.panel{padding:20px}}

.live-banner[data-mode="ACTIVE"]{background:#e1f0eb;color:#205645}.live-banner[data-mode="SHADOW"],.live-banner[data-mode="MIGRATION"]{background:#f6e9cd;color:#725322}.delivery-warning{padding:10px 20px;background:#fff4e2;color:#785b2e;font-size:12px;line-height:1.5}.profile-heading .pill{max-width:130px;overflow-wrap:anywhere}.poll-status{font-size:10px;color:var(--muted)}